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Frequently asked questions

Before you get in contact, here are some common questions we get asked by customers, if you cannot find the answer you are looking for, check out our FAQs page.

Here are some common questions we get asked by customers, if you cannot find the answer you are looking for, check out our FAQs page.

Click on the question to reveal the answer

  • How much does it cost to order with AIRGOFX?

    It is completely free to use our website and our app. The app is free to download, there is no commission and no hidden charges. We wouldn’t be saving you any money if we did.

  • When will my currency be ready to collect?

    If you are ordering Euros or US Dollars, your currency will be ready immediately. For all other currencies; if you order before 10am, you can collect same day from 4pm, orders placed after 10am will need to be collected the next working day from 4pm. If we are delivering to you, your currency will be with you 48 hours after placing your order, your delivery date will be confirmed on your confirmation and all orders are delivered before 1pm on your delivery date.

  • Can I order now and collect next week?

    If you pay by bank transfer we will hold your order until collected. For pay on collection orders, we will hold your order for 24 hours.

  • Can I order different currencies in the same order?

    Yes, you can order as many different currencies as your need in one transaction

  • What if the currency I need is not listed?

    Unfortunately you can only order up to 48 different currencies from us, if you cannot find the currency you need, we will not be able to take your order at this moment in time.

  • Can I return my unused currency to you?

    Yes of course, you can pop into one of our branches or send it by post. See our sell currency page.

  • Can I change or cancel my order?

    You can send us an email to info@airgofx.com or call us on 020 7357 9700 quoting your order number, you may be asked to provide further details for security

Read more FAQs

Use the contact form or call 020 7357 9700.
Our office is open Mon-Fri: 8am-6pm