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Frequently asked questions

Before you get in contact, here are some common questions we get asked by customers, if you cannot find the answer you are looking for, check out our FAQs page.

Here are some common questions we get asked by customers, if you cannot find the answer you are looking for, check out our FAQs page.

Click on the question to reveal the answer

  • How much does it cost to order with AIRGOFX?

    It is completely free to use our website and our app. The app is free to download, there is no commission and no hidden charges. We wouldn’t be saving you any money if we did.

  • When will my currency be ready to collect?

    Your currency will be ready to collect next day from 3pm. If we are delivering to you, your currency will be with you 48 hours after placing your order, your delivery date will be confirmed on your confirmation and all orders are delivered before 1pm on your delivery date.

  • Can I order now and collect next week?

    Yes of course, you have ordered and paid for your currency so you can collect your order weeks after. Your currency will always be waiting for you.

  • Can I order different currencies in the same order?

    Yes, you can order as many different currencies as your need in one transaction

  • What if the currency I need is not listed?

    Unfortunately you can only order up to 48 different currencies from us, if you cannot find the currency you need, we will not be able to take your order at this moment in time.

  • What denominations will you send me?

    We will usually send you a mixture of notes, unfortunately you cannot specify the denominations mix at this current time.

  • Can I return my unused currency to you?

    Yes of course, you can pop into one of our branches or send it by post. See our sell currency page.

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To contact us, use the contact form or call us on 0207 175 3031

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